Restaurant overcharged my debit card! PLEASE READ!?

Question

I went to this pizza place 4 days ago and the check was for $20.99. I left a $6 tip in cash on the table, therefore on the tip line for the debit card receipt, I put "cash" on the line - and left the total as $20.99 to be charged to my debit card. I was checking my statements tonight and found that they charged me $26.99! I do not have my receipt that I was supposed to keep - can I still go to the restaurant and dispute this?

Do restaurants keep the signed receipts from customers for a certain amount of time so they could just look up my receipt?

Answer 1

First look and see if this item actually posted to your account or if it is still preauthorize. If preauthorize, then it actually has not be taken out of your account only your available balance. and when it actually posts to your account then it will show as 20.99. It will say preauthorize so and so restaurant on your bank statement under current business day.

If not, I would contact the restaurant- if they will not correct it. Then go to your bank and file a dispute. They will investigate and credit your account if found in your favor. Restaurants have to keep signed receipts for 3 years.

Answer 2

I own a restaurant (in Canada, laws may be different where you are) I am required to keep my cash register receipts for 7 years! I am required to keep my debit receipts for 6 months. If you return to the restaurant ( i recommend 1:30/2pm, not during meal times) and calmly explain to the manager the problem they can fix it. You can help your case by knowing what date you ate on, what time you dined, and approximately what time you payed. The "manager" would be the best person to talk to. If they do not resolve the problem, contact your bank IN PERSON not over the phone. Banks do not look lightly on debit fraud, however deal with the restaurant first. If you are extra nice and polite you might get a free meal out of it.

Answer 3

I work in a restaurant and we keep all of our receipts for that exact reason. It is really easy when using a credit card machine to adjust the balance. I would contact the restaurant and make sure they are aware of the issue. It could be a dishonest employee who is stealing in small increments or just an honest mistake. Either way, the issue should be brought to their attention.



Also, have your debit card statement available so you can give them details regarding that specific transaction. It could make it easier for them to look you up in their system or browse through surveillance.

Answer 4

Give the restaurant a call, the manager should straighten it out. And yes they have to keep receipts for upto 2years usually, and minimum 6months anyways in case of disputes or something such as this happens.

You didnt accidentally write "$6 cash" did you? Either way though one call or visit to the manager should fix it. If not, dispute it with the CC company and they will reverse the whole thing

Answer 5

Just call your bank and they'll credit the difference.